Xylem RG333 RAINGAUGE (AUTO-DRAIN) - Manual (Page 5)

Global Water
800-876-1172
• globalw.com
- 5 -
VI. Trouble Shooting
Issue: Rain Gauge not operating correctly
a. Repeat set up procedure.
b. Check battery voltage.
Other issues
c. Call us for tech support: 800-876-1172 or (979) 690-5560 (many
problems can be solved over the phone). Fax: (979) 690-0440 or
Email: [email protected] .
Be prepared to describe the problem you are experiencing including
specific details of the application and installation and any additional
pertinent information.
d. In the event that the equipment needs to be returned to the factory for
any reason, please call to obtain a RMA # (Return Material
Authorization). Do not return items without a RMA # displayed on the
outside of the package.
Clean and decontaminate the RG333 when necessary.
Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure
your shipment, as the warranty does not cover damage incurred during
transit.
e. When calling for tech support, please have the following information
ready;
1. Model #.
2. Unit serial number.
3. P.O.# the equipment was purchased on.
4. Our sales number or the invoice number.
5.
Repair instructions and/or specific problems relating to the
product.