Alpha Technologies 32-0-10A Fuse Panel - Manual (Page 6)

Warranty Policy
Argus Technologies Ltd. warrants all equipment manufactured by it to be free from defects in parts
and labor, excluding third party OEM materials (example: air conditioners, batteries), for a period of
two years from the date of shipment from the factory. For third party products the OEM’s warranty
shall apply. The liability of Argus applies solely to repairing, replacing or issuing credit (at Argus’ sole
discretion) for any equipment manufactured by it and returned by the customer during the warranty
period. The terms of the warranty are Ex Works (EXW) from Argus’ factory service location.
Argus reserves the right to void the warranty if:
(1) identification marks or serial numbers are removed or altered in any way,
(2) invoice is unpaid, or
(3) defect is the result of misuse, neglect, improper installation, environmental
conditions, non-authorized repair, alteration or accident.
Argus shall not be liable to the customer or other parties for any loss of profits, loss of use, costs for
removal or installation of defective equipment, damages or consequential damages based upon
equipment failure during or after the warranty period. There shall be no other obligations either
expressed or implied. Argus will not honor warranties for batteries and other third party products
without prior written Argus authorization.
Freight Policy
Customer is responsible for all shipping and handling charges (COD and freight collect will not be
accepted without prior approval from Argus Technologies).
Terms of Payment (North America)
Payment terms are net 30 days subject to prior credit approval. All other orders require payment
before shipping.
Terms of Payment (International)
Payment terms are subject to prior approval and are typically through Tele-Transfer.
Return Material Policy
Our RMA policy is designed to ensure prompt, efficient and high quality factory service. A Return
Material Authorization (RMA) number must be obtained before products can be accepted for
servicing by the Argus factory. For returns to an authorized service center (refer to “Authorized
Service Centers” for locations), please consult the individual service center for specific return policies
and instructions.
To obtain a RMA number for a factory return, customers must call the appropriate location with the
product serial and model number, as well as a brief description of the problem, shipment instructions
and billing details.
The original packing container should be used whenever possible. Both the shipping documents
and the outside of the box must have the RMA # clearly marked and the product shipped prepaid to
the Argus factory service center. Argus will endeavor to repair products within five working days of
receipt. Repairs to the returned product are warranted for a period of six months. A service charge
may be applied if no fault is found in the returned product. Argus will not accept products without an
RMA number.
Business Hours
Argus North American office hours are 7:30 am to 5:00 pm (Pacific Standard Time) Monday to Friday.
WARRANTY AND REPAIR INFORMATION
Canada and USA toll free 24 hour emergency technical support: +1 888 GO ARGUS (462 7487) Outside North America: +1 604 436 5547
Factory Service Centers
Canada and International
Argus Technologies Ltd.
ATTN: RMA Returns
7033 Antrim Avenue
Burnaby, BC, V5J 4M5 Canada
Tel: +1 604 436 5900
Fax: +1 604 436 1233
Email: [email protected]
USA
Argus Technologies Inc.
ATTN: RMA Returns
3116 Mercer Avenue
Bellingham, WA, 98225 USA
Tel: +1-360 756 4904
Fax: +1-360 647 0498
Email: [email protected]
Asia-Pacific
PCM Electronics (Dong Guan) Co., Ltd.
Hongli Industrial Area, Miaobian, Liaobu Town,
Dongguan City, Guangdong Province,
523400 China
Tel: +86 755 8895 3310
Fax: +86 755 8895 3307
Authorized Service Center
Argentina
Argus Technologies de Argentina
Belen 315, Capital Federal, Buenos Aires,
1407l Argentina
Tel: +54 (11) 4672 4821
Fax: +54 (11) 4504 4698
Cell: +54 9 (11) 4993 9996
Email: [email protected]
Asia
Argus Technologies Asia Pte Ltd
Blk 6 Tagore Lane #160
Singapore 787570
Tel: +65 6458 8900
Fax: +65 6458 2122
Australia
CPS National
8/376 Newbridge Rd
Moorebank, NSW, 2170 Australia
Tel: +61 02 9822 8977
Fax: +61 02 9822 8077
Australia/New Zealand
Alpha Power Systems Pty Ltd
Unit 3, 30 Heathcote Road
Moorebank, NSW, 2170 Australia
Tel: +61 02 9602 8331
Fax: +61 02 9602 9180
Century Yuasa
37 - 65 Colbalt Street
Carole Park QLD 4300
Australian Sales & Service
Tel: +61 07 3361 6587
Fax: +61 07 3361 6705
New Zealand Sales & Service
Tel: +64 9 978 6689
Fax: +64 9 978 6677
Canada
Compower Systems Inc.
118 Tiffield Road
Toronto, ON, M1V 5N2 Canada
Tel: +1 416 293 3088
Fax: +1 416 293 0671
Europe
Alpha Technologies Europe Ltd.
Cartel Business Estate
Edinburgh Way
Harlow, Essex, CM20 2DU UK
Tel: +44 1279 422110
Fax: +44 1279 423355
Mexico & Central America
Technologies Argus First De Mexico SA de CV
Anatole France No. 17
Col. Polanco
Mexico City, 11560 Mexico
Tel: +52 55 5280 6990
Fax: +52 55 5280 6585
South America
Argus Technologies Argentina
Santo Tome 2573, Capital Federal
Buenos Aires, 1416 Argentina
Tel: +54 11 4504 4698
Cell: +54 9 11 4993 9996
E-pager: [email protected]
Turkey
IPC Enerji Elk San ve TIC AS
Inonu cad. Kanarya sok. No:20
Yenisahra - Kadikoy
Istanbul, Turkey
Tel: +90 216 317 41 42
Fax: +90 216 472 90 66
048-507-10-I1 Rev S (09/2007)