eLine Technology EYS-VMS eyStream User Manual Part3 - Manual (Page 85)

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5. A window containing information about the generated archive support_[date]_[time].7z
will then appear. You can access the folder containing this archive by clicking the Open
directory with file button.
Note
The archive is located in the folder <System disk>:\Documents and
Settings\<Current User>\My Documents if you're using Windows XP, or in
the folder <System disk>:\Users\<Current User>\Documents if you're
using Windows Vista
6. Send an email with the attached support_[date]_[time].7z archive to the eLine
technical support department.
eLineTechnology.com 303.938.1133