eLine Technology EYS-VMS eyStream User Manual Part3 - Manual (Page 94)

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Appendix 2. Known issues in the EyStream Software
Package
Possible Errors During Installation
Error starting NGP Host Service
On page:
Errors Connecting to the Postgres Database
Error starting NGP Host Service
If port 49999 is busy during installation of EyStream (for example, because of nethost.exe
processes that have not been unloaded since removal of the previous version), an error message
regarding the launch of NGP Host Service appears.
To continue installation, free up port 49999 and try again.
Errors Connecting to the Postgres Database
After installation of the Postgres database, the EyStream installer may quit prematurely. This
situation may be associated with the inability of the installer to connect to the Postgres database,
if the firewall is enabled. To prevent this, disable your firewall during installation.
Possible Errors During Start-Up
Launching the EyStream software program with client logging enabled can take a long time
when the ESET NOD32 Antivirus 4 Real-time file system protection mode is on.
To solve this problem, add the EyStream installation folder and the folder with the client logs
(<Letter of system disk>:\Users\<User>\Appdata\Local\AxxonSoft\AxxonNext\logs) to the list of
exceptions in ESET NOD32 Antivirus 4.
Possible Errors During Operation
On page:
All video cameras or archives stop working once the license maximum is reached
Error creating new archives even when license restriction on total size is observed
Error creating archives larger than 2 TB
Performance of EyStream when working with NetLimiter 2
All video cameras or archives stop working once the license maximum is
reached
If the activation key allows the use of a smaller number of video cameras than the amount used
at the moment on the system, all of the video cameras will cease to function with the system. To
resume operation, remove the objects corresponding to the excess number of video cameras and
restart the server.
Note
Restart the Server through the Start menu as follows:
1. All Programs -> EyStream -> Shut Down Server
2. All Programs -> EyStream -> Start Server
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