Elka Suspension MOUNTAIN BIKE SERIES - Manual (Page 4)

Warranty & Return Procedures
4
DISCLAIMER: Because Elka Suspension products are designed for use in racing and
extreme riding conditions, Elka Suspension cannot guarantee any of its suspension
products, other than from manufacturing defects, because we have no control over
how the products are used after installation. In addition, the purchaser assumes full
responsibility to the extent legally permitted for the risks of personal injury and/or
damage to the purchaser's bike or to any third party that may be involved in an
incident with the purchaser.
RETURN PROCEDURES
1) Call our service department at (450) 655-4855 or 1-800-557-0552 (North America)
to get a Returned Goods Authorization Number (RGA). Our customer service
representatives will assist you for further steps.
2) Download and fill out the Service Work Order Form available at:
www.elkasuspension.com/downloads/forms.html
3) Carefully package your shock(s) to avoid damage during transportation. Include a
copy of your invoice, a brief description of the problem and a return address for
shipping and/or invoicing. Provide a phone number to reach you in case our
technicians have questions about the problem. Place your completed Service Work
Order form on top in your package. Ship your shock(s).
4) Wait for a confirmation call that will let you know an approximate turnaround time
after we receive your package.
All Elka Suspension products are guaranteed against any manufacturing defects for a
period of one (1) year from the purchase date. This warranty does not cover damages
resulting from any of the following situations:
- Abuse of the product
- Racing accidents
- Improper installation
- Disassembly or modifications
- Unauthorized oil changes
- Damage occuring during transportation
(the purchase of full insurance coverage for shipping is recommended)
All Elka Suspension shock absorbers are ready for installation. Fine-tuning might be
necessary for optimal performance. Always keep your invoice as proof of purchase. A
copy of the original invoice is necessary for any claim or service shipment or warranty
return. Elka Suspension Inc. reserves the right to make the final decision in all matters
pertaining to its warranty.