Fluid Components International MT91 Manual Customer Service - Manual (Page 2)

FLUID COMPONENTS INTL APPENDIX C - CUSTOMER SERVICE
Model MT91 Multipoint Flowmeter C - 2 Doc. No. 003185 Rev. B
Warranty Repairs or Returns
FCI prepays ground transportation charges for return of freight to the customer’s door. FCI reserves the right to
return equipment by the carrier of our choice.
International freight, handling charges, duty/entry fees for return of equipment are paid by the customer.
Nonwarranty Repairs or Returns
FCI returns repaired equipment to the customer either collect or prepaid and adds freight charges to the customer
invoice.
Return to Stock Equipment
The customer is responsible for all shipping and freight charges for equipment that is returned to FCI stock from the
customer site. These items will not be credited to customer’s account until either all freight charges are cleared or
until the customer agrees to have any freight costs incurred by FCI deducted, along with applicable return to stock
charges, from the credit invoice. (Exceptions are made for duplicate shipments made by FCI.)
If any repair or return equipment is received at FCI, freight collect, without prior factory consent, FCI bills the
sender for these charges.
Field Service Procedures
Field Service Requests
Contact your FCI field representative to request field service.
A field service technician is dispatched to the site from either the FCI factory or one of the FCI representative
offices. After the work is complete, the technician completes a preliminary field service report at the customer site
and leaves a copy with the customer.
Following the service call, the technician completes a formal, detailed service report. The formal report is mailed to
the customer within five days of the technician’s return to the factory or office.
Rates
All field service calls are billed at the prevailing rates as listed in the FCI Price Book unless specifically excepted by
the FCI Customer Service Manager. FCI reserves the right to bill for travel times at our discretion.
Customers are charged for shipping costs related to the transfer of equipment to and from the job site. They are also
invoiced for field service work and travel expenses by FCI’s Accounting Department.