Fluid Components International ST98 Manual Customer Service - Manual

APPENDIX C - CUSTOMER SERVICE FLUID COMPONENTS INTL
Doc. No. 06EN003291 Rev. A C - 1 Model ST98 Flow Meter
Appendix C. Customer Service
Point of Contact
Your point of contact for service, or return of equipment to FCI is your authorized FCI service representative.
Reference Documents
- Return Authorization Request/Certificate of Non-Contamination (Document 1)
- Warranties (Document 2)
Documents 1 and 2 are included in this appendix.
Hardware Return Procedure
Complete a Return Authorization (RA) Request/Certificate of Non-Contamination form (Document 1). Mail or fax
it to FCI Customer Service Department. After FCI issues an RA number, complete the following steps.
1. Thoroughly clean the hardware.
2. Package each instrument with protective packing material similar to the original FCI shipment cartons
indicated below. All damage occurring in transit is the customer’s responsibility.
a. Instruments weighing less than 25 pounds each are to be covered with protective wrap, i.e. bubble wrap or
surrounded with "popcorn". Instruments weighing greater than 60 pounds or extending more than four
feet should be secured in wooden crates by bolting the sensing element assembly in place.
b. Protect the sensing element with a cardboard tube or other sturdy wrapping as shown below.
c. Protect the electronics with an Anti-Static bag like the one shown below.
d. Do not pack more than four small instruments in each carton.
e. Packages weighing in excess of 70 pounds or with a combined length and girth of more than 138 inches
cannot be shipped by United Parcel Service. Larger packages or crates should be shipped by carriers who
specialize in the transport of industrialized instrumentation.
f. The RA number should be noted on the packing list and marked clearly on the outside of the box.
3. Prepay freight to the FCI receiving door.
Shipping/Handling Charges
All Shipping (Warranty and Nonwarranty Repairs
or Returns)
The customer prepays all shipping, freight, duty/entry and handling
charges from the customer site to the FCI door. If the customer does not
prepay, FCI will invoice the customer for the charges that appear on the
freight bill. Address the return equipment to:
FLUID COMPONENTS INTL
1755 LA COSTA MEADOWS DRIVE
SAN MARCOS, CA. 92069
ATTN: REPAIR DEPT.
RA NUMBER:
PVC
Probe protector
Anti-Static Bag