Fluid Components International ST100 Series PROFIBUS PA - Manual (Page 33)

ST100 Series Profibus PA
Fluid Components International LLC 29
Appendix B - Customer Service/Technical Support
FCI provides full in-house technical support. Additional technical representation is also provided by FCI field representatives. Before
contacting a field or in-house representative, please perform the troubleshooting techniques outlined in this document.
By Mail
Fluid Components International LLC
1755 La Costa Meadows Dr.
San Marcos, CA 92078-5115 USA
Attn: Customer Service Department
By Phone
Contact the area FCI regional representative. If a field representative is unable to be contacted or if a situation is unable to be resolved,
contact the FCI Customer Service Department toll free at 1 (800) 854-1993.
By Fax
To describe problems in a graphical or pictorial manner, send a fax including a phone or fax number to the regional representative.
Again, FCI is available by facsimile if all possibilities have been exhausted with the authorized factory representative. Our Fax number is
1 (760) 736-6250; it is available 7 days a week, 24 hours a day.
By E-Mail
FCI Customer Service can be contacted by e-mail at: [email protected].
Describe the problem in detail making sure a telephone number and best time to be contacted is stated in the e-mail.
International Support
For product information or product support outside the contiguous United States, Alaska, or Hawaii, contact your country’s FCI
International Representative or the one nearest to you.
After Hours Support
For product information visit FCI’s Worldwide Web at www.fluidcomponents.com. For product support call 1 (800) 854-1993 and follow
the prerecorded instructions.
Point of Contact
The point of contact for service, or return of equipment to FCI is your authorized FCI sales/service office. To locate the office nearest you,
please go to www.fluidcomponents.com.