INSTEON SynchroLinc (2423A5) Manual - Manual (Page 11)

SynchroLinc Owner’s Manual
Page 11 of 12
Additional Troubleshooting with HouseLinc 2:
Problem Possible Cause Solution
HouseLinc 2 is not
recognizing
SynchroLinc or it lists
it as a “PowerLinc
Modem”.
SynchroLinc might have
been added to HouseLinc
2 too soon. It needs to be
powered for at least 20
seconds before HouseLinc
2 will recognize it.
Delete the PowerLinc Modem from HouseLinc 2
and unplug SynchroLinc. Wait at least 10 seconds
and then reinstall SynchroLinc. Once SynchroLinc
beeps to enter Calibration Mode (20 seconds), add
SynchroLinc to HouseLinc 2.
SynchroLinc is
sending ON/OFF
commands repeatedly
and its Status LED is
flashing green and
red.
Triggers, delay, and/or
tolerance may be set too
close to the load’s power
level.
Turn the load attached to SynchroLinc off. Then, in
HouseLinc 2, choose SynchroLinc from the
Devices list and select the Properties tab. Increase
the delay and tolerance or decrease the trigger
point.
If you have tried these solutions, reviewed this Owner’s Manual, and still cannot resolve an issue you are
having with SynchroLinc, please call:
INSTEON Gold Support Line
800-762-7845
SPECIFICATIONS, CERTIFICATION, AND WARRANTY
Specifications
View specifications for SynchroLinc at: www.smarthome.com/2423A5.html
Certification
SynchroLinc has been thoroughly tested by Internek Testing Services NA, a nationally recognized
independent third-party testing laboratory. The North American ETL Listed mark signifies that the device
has been tested to and has met the requirements of a widely recognized consensus of U.S. and
Canadian device safety standards, that the manufacturing site has been audited, and that the
manufacturer has agreed to a program of quarterly factory follow-up inspections to verify continued
conformance.
Limited Warranty
Seller warrants to the original consumer of this product that, for a period of two years from the date of
purchase, this product will be free from defects in material and workmanship and will perform in
substantial conformity to the description of the product in this Owner’s Manual. This warranty shall not
apply to defects or errors caused by misuse or neglect. If the product is found to be defective in material
or workmanship, or if the product does not perform as warranted above during the warranty period, Seller
will either repair it, replace it, or refund the purchase price, at its option, upon receipt of the product at the
address below, postage prepaid, with proof of the date of purchase and an explanation of the defect or
error. The repair, replacement, or refund that is provided for above shall be the full extent of the Seller’s
liability with respect to this product. For repair or replacement during the warranty period, call the
INSETON Gold Support Line at 800-762-7845 with the Model # and Revision # of the device to receive
an RMA# and send the product, along with all other required materials to:
Smarthome, Inc.
ATTN: Receiving Dept.
16542 Millikan Ave.
Irvine, CA 92606-5027