King Technology POOL FROG Twin - Manual (Page 10)

10
1.
2.
3.
4.
5.
Troubleshooting
For more in-depth troubleshooting, go to www.kingtechnology.com
Problem Remedy
What do I do
if the water looks
cloudy? 1. Make sure your filtration
system is working properly (i.e.
clean filter, skimmer and pump
basket).
2. Make sure circulation time is
adequate – increase pump time
if not.
3. Make sure the pool is
properly balanced (see page 4).
4. Shock the water to eliminate
build up of any organic matter.
5. Make sure pool has a
free chlorine reading of
0.5 to 1.0 ppm.
6. Check with your dealer for
more information.
What do I do
if the water turns
color? 1. Metals in the fill water may
have been oxidized. Have the
pool tested. Shock the pool and
clean the filter until water clarity
returns. 2. Algae may be trying to form
– shock the pool, increase
circulation time if needed and
clean the filter. 3. Check with your dealer for
more information.
What do I do
if algae forms in
or on my pool?
1. Use a nonmetallic (polyquat)
algaecide per the directions on
the bottle and brush the sides
of the pool often.
2. Clean the filter and shock
the pool with chlorine daily until
water clarity returns.
3. If you are in an area of the
country that struggles with
algae growth, see your dealer
regarding a 90-day Algae
Protection Guarantee using
FROG BAM®. See product hang
tag for guarantee details. 4. Check with your dealer for
more information.
What do I do
if I am under
chlorinating with
the POOL FROG®
Pac?
1. If you are unable to maintain
0.5 to 1.0 ppm, first make sure
there are chlorine tablets in the
tower areas of the POOL FROG®
Pac and it is installed properly. If
a correction was made, test the
water in 24 hours.
2. If still low, turn the dial up
one setting and test the water
again in 24 hours. Continue
raising the setting by one
increment each day until the
proper reading is achieved.
3. Shock the pool if the
reading has been lower than
0.5 ppm for more than one day.
4. Make sure pump run time
is at least 6 hours on high
speed (40 gpm or higher) or if
not, bleed the air from the back
knobs.
5. Contact your dealer to have
your back pressure tested to
ensure it is at least 4 psi.
6. Check for a suction side
leak by looking for air bubbles
in your pump basket or at the
return jet. Your water level will
be low and the skimmer will be
taking in air. Contact dealer for
help in correcting this situation.
7. Contact King Technology’s
Customer Service Department
at 800-222-0169.
What do I do
if I am over
chlorinating with
the POOL FROG®
Pac?
1. If the chlorine reading is over
3.0 ppm, remove the Chlorine
Pac from the POOL FROG®
Chlorine Cycler and test the
water daily until the reading is
down to 1.0 ppm.
2. Reinsert the POOL FROG®
Pac, lower the dial one setting
and test the water again in 24
hours. If the reading has risen,
lower the dial one setting again.
Continue this process until
proper reading is achieved.
3. If over-chlorinating at
the lowest possible setting,
consider decreasing the
circulation time. Depending on
your pump size, you may be
circulating the water more than
is necessary.
4. Contact your dealer to have
your back pressure tested. If
over 8 psi consider a larger
eye-ball fitting in the return jet.
5. Check to see if the
pressure relief valve is loose
or missing and replace.
It is a clear plastic piece
approximately 1” long
installed inside near the base.
If loose or missing, it can
provide another avenue for
water to reach the chlorine.
6. Contact King Technology’s
Customer Service Department
at 800-222-0169.