CognitiveTPG A776 User Manual
Page 28
How do I receive technical support?
Before contacting the Technical Support Center, you must have the following information readily available:
• Your name and the product’s serial number.
• Information about your computer: processor type, speed, amount of RAM installed, and available hard-disk space.
• Product name and version level. To see this, click Help>About, which will display the product and version information.
• Other applications that you are using in conjunction with ReceiptWare.
• Any specific error messages or codes that were displayed.
• A description of what you were doing when the error occurred. Try to recreate the error before contacting the technical
support center.
• Once you have received this information, contact the Help Desk at:
ReceiptWare Tech Support
Phone: 877 209 0156
Email: [email protected]
What are the ReceiptWare technical support hours?
Currently, live TPG ReceiptWare technical support hours are 8:00 a.m. to 5:00 p.m. EST Monday through Friday.
Is training available for ReceiptWare?
ReceiptWare’s concise and easy to understand manual should be all that you need to start creating dynamic receipts
and promotions. However, if you need something clarified or explained in greater detail, please feel free to contact us
at any time at the number listed above.