CognitiveTPG A776 - Manual (Page 29)

   
Customer Service and Technical Support
You can contact technical support for ReceiptWare by telephone, or email.
Information Required Before You Contact Technical Support
Before contacting the Technical Support Center, you must have the following information readily available:
• Your name and product ID (located on the label affixed to the product packaging).
• Information about your computer: processor type, speed, amount of RAM installed, and available hard-disk space.
• Product name and version level. To see this, click Help>About, which will display the product and version information.
• Other applications that you are using in conjunction with ReceiptWare.
• Any specific error messages or codes that were displayed.
• A description of what you were doing when the error occurred. Try to recreate the error before contacting the technical
support center.
If you do not have this information available, you may experience a delay in obtaining technical support.
Email Support
If you need help on a non-emergency basis, please take advantage of this service. For questions about or support for
ReceiptWare, send your email to:
[email protected]
Be sure to include in your email all of the information shown in “Information required before you contact Technical Support”
(above). Emails without this information might not receive a complete response.
Telephone Support
If you need help immediately and email support is insufficient, please contact us at our toll free number:
ReceiptWare Support/Help Desk:
Phone: 877 209 0156
As previously mentioned, please be sure to have all of the information shown in “Information required before you contact
Technical Support.”
Online Support
Online support can be reached at http://www.ReceiptWare.com. Rollover the Support tab and choose Contact Us from the
drop-down menu.