Pach and Company AeGIS 4000RT Manual User Manual
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6. Distributors and/or Dealer-Installer must first obtain a Return Merchandise Authorization (RMA) number from Pach and
Company Technical Department before returning any product to factory for non-warranty repair. No repair returns accepted
without RMA.
7. Return Merchandise Authorization (RMA) numbers will not be issued to the end-user consumers. Consumers must
contact their selling dealer-installer for any/all warranty issues.
8. Distributor and/or Dealer-Installer are responsible for all shipping charges, incl. freight and insurance fees, for products
shipped to Pach and Company repair center.
9. Pach and Company warranty does not guarantee any product, new or repaired, to be free of operation error or
service interruption in any way during the course of daily product operation
10. Pach and Company is not responsible for time, travel, and/or labor costs of any distributor and/or dealer-installer,
including but not limited to, any expenses to install, uninstall or reinstall hardware/software/firmware related to warranty
issues, product enhancements, or product failures.
IMPORTANT REPAIR NOTE:
Pach and Company will perform a factory physical evaluation of all products submitted for
repair at receipt of item, and reserves the right to decline repairs after said physical evaluation. In the event a returned
product is deemed ineligible for repair; the product will be returned to sender via common carrier ground at Pach and
Company expense.