Avaya Internet Protocol Communications Server IP600 - Manual (Page 116)

Call Center features A
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000 104
• Telephone Self Administration
• Temporary Bridged Appearance
• Tenant Partitioning
• Terminal Translation Initialization
• Terminating Extension Group
• Timed Reminder and Attendant Timers
• Transfer
• Transfer — Outgoing Trunk
to Outgoing Trunk
• Translation Copy Protection
• Trunk Flash
• Trunk Group Busy/Warning Indicators to Attendant
• Trunk Identification By Attendant
• Trunk-to-Trunk Transfer
• Visually Impaired Attendant Service
• Voice Message Retrieval
• Voice Terminal Alerting Options
• Voice Terminal Display
• Whisper Page
• World Class Tone Detection
• World Class Tone Generation
Call Center features
Avaya IP600 offers the following features designed to help you set up and maintain a
modern Call Center:
• Abandoned Call Search
• Add/Remove Skills
• Agent Call Handling
• Auto-Available Split
• Automatic Call Distribution
• Basic Call Management System
• BCMS-VU (additional cost)
• Best Services Routing (Queue to Best)
• Call Prompting