Avaya Internet Protocol Communications Server IP600 - Manual (Page 146)

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Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000 134
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Backup Alerting 128
Basic Call Management 47
Basic Call Management System 47
Call Center 47
reports 47
BCMS Vu 52
Bearer Capability Class, description 88
Bearer Capability Class, requirements 88
Bulletin Board 42
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Call Accounting 4
Call Accounting System for Windows 82
Call Accounting System Terminal 82
call accounting systems 29 , 82
Call Accounting System for Windows 82
Call Accounting System Terminal 82
Call Answer 35
Call Answering for Nonresident Subscribers,
telecommuting 71
Call Center
Attendant Vectoring 48
Automatic Call Distribution (ACD) 44
Avaya IP600 functionality 3
Basic Call Management System 47
BCMS Vu 52
Call Center Basic 48
Call Center Deluxe 49
Call Center Elite 49
CentreVu Advocate 51
CentreVu Call Management System 54
CentreVu Explorer II 56
CentreVu Supervisor 55
CentreVu Virtual Routing 50
CentreVu Visual Vectors 57
Drop-In Solutions 58
features 104
routing 43
Call Center Basic 48
Call Center Deluxe 49
Call Center Drop-In Solutions 58
Call Center Elite 49
Call Charge information 80
Call Coverage
call redirection 46
voice messaging systems 32
Call Detail Recording 81
Call Forwarding All Calls, Interflow 46
Call Forwarding Off-Net, telecommuting 69
Call Handling 128
call management systems
Attendant Vectoring 48
CentreVu Call Management System 54
CentreVu Explorer II 56
CentreVu Supervisor 55
CentreVu Visual Vectors 57
call redirection
Call Coverage 46
Interflow 46
Intraflow 46
call restrictions 82
Calling-Party Name Display 84
CallMaster digital telephones 46
calls, disconnecting 116
calls, handling 109
calls, monitoring 130
calls, placing 129
calls, redirecting 112
central office trunks 90
Centralized Attendant Service 92 , 131
centralized messaging 84
CentreVu Advocate 51
CentreVu Call Management System 54
CentreVu Compact Call Center Drop-In Solutions 58
CentreVu Explorer II 56
CentreVu IP agent 67
CentreVu Supervisor 55
CentreVu Virtual Routing 50
CentreVu Visual Vectors 57
Class of Restriction
reports 78
Class of Service
reports 78
Compact Call Center Drop-In Solutions 58
Computer Telephony Integration Solutions
FastCall 64
Intuition 64
Server-Based Solutions 63
third-party applications 64
conferencing
group communications 121
configurations
main/satellite/tributary 93
console solutions 11 , 95
console, attendant 127
console, PC 127
consoles, attendant 22
CONVERSANT
voice response software 43
cordless telephones 59