JuiceGoose CQ Series - Power Sequencers User Manual
Page 10
IN CASE OF MALFUNCTION
The Juice Goose CQ Series of products are ruggedly constructed and contain quality components.
There are no user serviceable parts inside a CQ device. Unauthorized service will void all existing
warranties and may result in equipment damage and personal injury.
Should improper performance be observed consult the following guidelines for diagnosis.
SYMPTOMS AND SOLUTIONS.
(NOTE: References to LEDs and circuit breakers do not apply to the CQ-1 and CQ-PD1-4)
1.
Unit will not turn on.
a. Check to see that main utility power is available.
b. Check that the circuit breaker on the CQ unit is not tripped.
c. Check the Processor LED on the chassis. If it is not lit the CQ device is probably not
receiving power. If it is lit but not flashing the CQ processor is not running. Remove power from the CQ
device by unplugging it or turning off the circuit breaker that feeds the unit. Then restore power to reset
the CQ processor. The CQ processor has an automatic reset (“watchdog”) feature. However, should
the processor “freeze”, removing and returning power to the device should correct the malfunction.
d. If the device is being remotely activated:
i. Check the signal line leading to the CQ signal input. Disconnect the signal
input cable and try to activate the CQ product with the switch on the chassis. If this works either the
cable is bad or the control device intended to remote control the CQ in question is failing to create the
correct contact closure. If possible, exchange the cable in question with a known good cable. If this
does not solve the problem examine the remote activation device and its connections to the cable.
ii. Refer to the manual’s Signal Cable Assembly and Remote Switch Connec-
tion sections.
iii. If the CQ device is being operated by another CQ unit check that controlling
unit. Is the controlling unit operating properly? Is its Processor LED flashing?
2. Unit will not turn off.
a. It is likely that when a unit fails to turn off the cause is similar to that which would cause
a unit to fail to turn on.
b. Follow steps outline in 1 c. and d., above.
c. Once a system of interconnected CQ devices is turned on, a specific CQ device will not
turn off if the device following it in the turn-on sequence is still on. Check the CQ device following the
CQ device in question. Has it turned off properly? If not, check all the following units to the end of the
CQ system. Follow the steps in 1., above regarding the last unit that is misperforming.
3. Unit turns itself off unexpectedly.
a. The unit may have encountered excessive current draw that caused the circuit breaker
to trip. Examine the breaker. If it has tripped, the button section of the breaker will be extended and
can be reset by pushing it in after the unit has been off for a brief period.
b. Review the current requirement of the equipment plugged into the CQ device and com-
pare it to the amperage rating of the CQ device in question. See the Detail Specification section of this
manual.
If the problem can not be remedied or if the encountered problem is not listed here and particularly if
any evidence of severe or hazardous performance is observed, immediately disconnect power to the
CQ device and contact your local Juice Goose dealer or Juice Goose directly.
SERVICE
Should your unit require service, contact Juice Goose to receive a service authorization number. This
number will allow us to track your returned unit. Please note that no returns will be accepted without
such a number.
7320 Ashcroft, Suite 104
Houston, Texas 77081
(p) 713-772-1404
(f) 713-772-7360
www.juicegoose.com