Teledyne LeCroy ZS2500 - Manual (Page 23)

Operator’s Manual
Return shipment should be prepaid. Teledyne LeCroy cannot accept COD or
Collect Return shipments. We recommend air-freighting.
Follow these steps for a smooth product return.
1. Contact your local Teledyne Lecroy sales or service representative to
obtain a Return Material Authorization.
2. Remove all accessories from the probe. Do not include the manual.
3. Pack the probe in its case, surrounded by the original packing material
(or equivalent) and box.
4. Label the case with a tag containing
• The RMA
• Name and address of the owner
• Probe model and serial number
• Description of failure
5. Package the probe case in a cardboard shipping box with adequate
padding to avoid damage in transit.
6. Mark the outside of the box with the shipping address given to you by
the Teledyne Lecroy representative; be sure to add the following:
• ATTN: <RMA assigned by the Teledyne Lecroy representative>
• FRAGILE
7. Insure the item for the replacement cost of the probe.
8. If returning a probe to a different country, also:
• Mark shipments returned for service as a “Return of US
manufactured goods for warranty repair/recalibration.”
• If there is a cost involved in the service, put the service cost in
the value column and the replacement value of the probe in the
body of the invoice marked “For insurance purposes only.”
• Be very specific as to the reason for shipment. Duties may have
to be paid on the value of the service.
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