Contacting your dealer – Elitegroup G900 User Manual User Manual

Page 87

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Problem:

Solution:

Problem:

Solution:

Problem:

Solution:

You can’t save data to disk.

Ensure that the disk has been formatted.

Consult your operating system manual for information on
formatting floppy diskettes.

You cannot use the mouse.

Check the cable connection.


Check the mouse with another application to see if there is a
software incompatibility problem.

If possible, check the mouse with another computer to see if it
works. If it doesn’t operate on a different system, the mouse might
be broken.

The fan does not stop operating when the system

enters the suspend mode.

Before entering the suspend mode, the fan still

operates in full speed to lower down the temperature of the system.
When the system temperature reduces into normal condition then
the fan will gradually slow down into its normal speed.

Contacting Your Dealer

If you still have a problem after reading the preceding sections, the next
step is to contact your dealer. Your dealer can determine if the problem is
something that requires the computer to be taken to the shop. Before you
call your dealer, however, prepare the following information:

How is your computer configured? Your dealer needs to know what
peripheral devices you are using.

What messages, if any, are on the screen?

What software were you running at the time?

What have you done already to try to solve the problem? If you
have overlooked a step, your dealer may be able to solve the
problem over the phone.



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