Milestone Remote Client 3.5 - Manual (Page 38)

Milestone XProtect Remote Client 3.5; User’s Manual
www.milestonesys.com Page 38 Viewing Recorded Video
Troubleshooting
If the image is missing from the preview window, and from the printed report itself, it may be due
to a security setting in Microsoft Internet Explorer:
• If you run a locally installed version of the Remote Client, a notice bar prompting you to
accept the running of a script/ActiveX control may appear when you attempt to print an
image. When this is the case, simply accept the running of the script/ActiveX control.
• If you run the Remote Client from the surveillance system server, you must define the
surveillance system server as a trusted site in Internet Explorer: Open Internet Explorer,
and select Tools > Internet Options. In the Internet Options window, select the Security
tab. Now select the Trusted sites zone (the one with the green check mark), click the Sites
button, and add the surveillance system server's address (including the http:// prefix) to
the list of trusted websites. Log in to the Remote Client again, and you will be able to see
the required image.
Exporting Video
With the Browse section’s Export section, you are able to
export recorded video in the AVI (movie clip) and JPEG
(still image) formats.
See Exporting Evidence in AVI and JPEG Formats in the
following for detailed information about exporting
recorded video.