Brother MFC 7460DN - Manual (Page 75)

Troubleshooting
70
9
I cannot complete the wireless network setup configuration.
Question Interface Solution
Are your security settings
(SSID/Network Key)
correct?
wireless  Reconfirm and choose the correct security settings.
• The manufacturer’s name or model no. of the WLAN access
point/router may be used as the default security settings.
• See the instructions supplied with your WLAN access point/router for
information on how to find the security settings.
• Ask the manufacturer of your WLAN access point/router or ask your
Internet provider or network administrator.
 For information on what the SSID and Network Key are, see SSID,
Network Key and channels in the Safety and Legal.
Are you using MAC address
filtering?
wireless Confirm the MAC address of the Brother machine is allowed in the filter. You
can find the MAC address from Brother machine’s control panel. (See
Function table and default factory settings on page 38.)
Is your WLAN access
point/router in a stealth
mode? (not broadcasting
the SSID)
wireless  You should type the correct SSID name or Network Key by hand.
 Check the SSID name or the Network Key in the instructions supplied
with your WLAN access point/router and reconfigure the wireless
network setup. (For more information, see Configuring your machine
when the SSID is not broadcast on page 17.)
I have checked and tried all
of the above, but still cannot
complete the wireless
configuration. Is there
anything else I can do?
wireless Use the Network Connection Repair Tool. See The Brother machine cannot
print or scan over the network. The Brother machine is not found on the
network even after the successful installation. on page 71.
The Brother machine is not found on the network during the MFL-Pro Suite installation.
Question Interface Solution
Are you using security
software?
wired/
wireless
 Choose to search for the Brother machine again on the installer dialog.
 Allow access when the alert message of the security software appears
during the MFL-Pro Suite installation.
 For more information about security software, see I’m using security
software. on page 73.
Is your Brother machine
placed too far from the
WLAN access point/router?
wireless Place your Brother machine within about 1 meter (3.3 feet) from the WLAN
access point/router when you configure the wireless network settings.
Are there any obstructions
(walls or furniture, for
example) between your
machine and the WLAN
access point/router?
wireless Move your Brother machine to an obstruction-free area, or closer to the
WLAN access point/router.
Is there a wireless
computer, Bluetooth
supported device,
microwave oven or digital
cordless phone near the
Brother machine or the
WLAN access point/router?
wireless Move all the devices away from the Brother machine or WLAN access
point/router.