9 troubleshooting, Overview, Identifying your problem – Brother MFC 7460DN User Manual

Page 74: Troubleshooting

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Overview

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This chapter explains how to resolve typical network problems you may encounter when using your Brother
machine. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother
Solutions Center at: http://solutions.brother.com/.

Identifying your problem

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Make sure that the following items are configured before reading this chapter.

Go to the page for your solution from the lists below

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I cannot complete the wireless network setup configuration. (See page 70.)

The Brother machine is not found on the network during the MFL-Pro Suite installation. (See page 70.)

The Brother machine cannot print or scan over the network. (See page 71.)

The Brother machine is not found on the network even after the successful installation. (See page 71.)

I’m using security software. (See page 73.)

I want to check my network devices are working properly. (See page 74.)

Troubleshooting

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First check the following:
The power cord is connected properly and the Brother machine is turned on.
The access point (for wireless), router or hub is turned on and its link light is blinking.
All protective packaging has been removed from the machine.
The toner cartridges and drum unit are installed properly.
The front and back covers are fully closed.
Paper is inserted properly in the paper tray.
(For wired networks) A network cable is securely connected to the Brother machine and the router or hub.

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