Brother PT-E550W - Manual (Page 43)

Troubleshooting
38
8
I’m using security software.
Question Solution
Did you choose to accept the
security alert dialog box during
the standard installation or
BRAdmin Light installation or
when using the printing features? If you did not choose to accept the security alert dialog box, the firewall function
of your security software may be rejecting access. Some security software might
block access without showing a security alert dialog box. To allow access, see the
instructions of your security software or ask the manufacturer.
What port numbers are required
for the Brother network features? The following port numbers are used for Brother network features:
 BRAdmin Light i Port number 161/Protocol UDP
For details on how to open the port, see the instructions for the security software
or ask the manufacturer.
I want to make sure that my network devices are working correctly.
Question Solution
Are your Brother machine,
access point/router or network
hub turned on? Make sure you have confirmed all instructions in Make sure you have first checked
the following: on page 35.
Where can I find my Brother
machine’s network settings, such
as IP address? Check [Communication settings] in the [Printer Setting Tool].
See Communication Settings (Windows ® only) on page 21.
Can you ping your Brother
machine from your computer? Ping your Brother machine from your computer using the IP address or the node
name.
 Successful i Your Brother machine is working correctly and connected to the
same network as your computer.
 Unsuccessful i Your Brother machine is not connected to the same network as
your computer.
Ask the network administrator.
[Communication settings] in the Printer Setting Tool can be used to change
the network settings.
See Communication Settings (Windows
®
only) on page 21.
Is your Brother machine correctly
connected to the network? Check the wireless communication indicator on the LCD display.
: the network is correctly connected.
: the network is not connected correctly, and the wireless network setup
must be reconfigured.
: the network is connected/disconnected in Direct mode.