Brother HL-5280DW - Manual (Page 114)

7. Troubleshooting
106
Hollow print
„ Make sure that you use paper that meets our specifications. See About paper on
page 6.
„ Choose Thick paper mode in the printer driver, or use thinner paper than what
you are now using.
„ Check the printer’s environment. Conditions such as high humidity can cause
hollow print. See Positioning the printer on page 4.
All black
„ Clean the primary corona wire inside the drum unit by sliding the blue tab. Be sure
to return the blue tab to the home position (a). See Cleaning the corona wire on
page 89.
„ The drum unit may be damaged. Put in a new drum unit. See Replacing the drum
unit on page 80.
„ The fuser unit may be contaminated. Call Brother Customer Service.
White lines across the page
„ Make sure that you use paper that meets our specifications. A rough surfaced
paper or thick print media can cause problems.
„ Make sure that you choose the proper media type in the printer driver.
„ The problem may disappear by itself. Print multiple pages to clear this problem,
especially if the printer has not been used for a long time.
„ The drum unit may be damaged. Put in a new drum unit. See Replacing the toner
cartridge on page 75.
Lines across the page
„ Clean the inside of the printer and the primary corona wire in the drum unit.
See Cleaning on page 85.
„ The drum unit may be damaged. Put in a new drum unit. See Replacing the drum
unit on page 80.
Examples of poor print
quality Recommendation
ABCDEFGH
abcdefghijk
A B C D
a b c d e
0 1 2 3 4
ABCDEFGH
abcdefghijk
A B C D
a b c d e
0 1 2 3 4