Troubleshooting and routine maintenance 13 - 4 – Brother MFC-640CW User Manual
Page 147
 
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 4
Unable to 
Change
Unable to 
Clean
Unable to 
Init.
Unable to 
Print
Unable to 
Scan
The machine has a mechanical 
problem.
—OR—
A foreign obstacle, such as a clip 
or ripped paper, is in the machine.
Open the scanner cover and remove any 
foreign obstacles from inside the machine. If 
the error message continues, disconnect the 
machine from the power for several minutes 
then reconnect it. The machine's memory will 
hold faxes for several hours, so you will not lose 
any important messages. If the error message 
continues after the machine was disconnected, 
please follow the procedure below to transfer 
the faxes to another fax machine.
Check whether the machine has faxes in 
memory
1. Press Menu/Set, 9, 0, 1.
2. If the machine has no faxes, disconnect the 
machine from the power source for several 
minutes and then reconnect it.
—OR—
If faxes are present, you can transfer them to 
another fax machine. Go to Step 3.
—OR—
You can forward the remaining faxes to your 
PC. Please see Transfer faxes to your PC.
Transfer faxes to another fax machine
If you have not set up your Station ID, you 
cannot enter fax transfer mode.
3. Enter the fax number to which faxes will be 
forwarded.
4. Press Black Start.
5. After faxes are transferred, disconnect the 
machine from the power source for several 
minutes and then reconnect it.
You can transfer the Fax Journal report to 
another fax machine by pressing Menu/Set, 9, 
0, 2 in Step1.
Transfer faxes to your PC
You can move the faxes from your machine’s 
memory to your PC. 
1. Press Menu/Set, 2, 5, 1. 
2. Using 
▲
or
▼
, select 1.PC Fax Receive,
and then press Menu/Set.
The LCD will ask if you want to transfer a fax 
to your PC.
3. To transfer all faxes to your PC, press 1.
—OR—
To keep all faxes in the machine’s memory, 
press 2.
4. After faxes are transferred, disconnect the
machine from the power source for several 
minutes, and then reconnect it.
(For details see PC-FAX sending on page 6-1 
in Software User’s Guide on the CD-ROM.) 
ERROR MESSAGES
ERROR 
MESSAGE
CAUSE
ACTION