Axis Communications 2120 - Manual (Page 52)

Appendix A - Troubleshooting AXIS 2120 User’s Manual 52
Symptoms, Possible Causes and Remedial Actions
Symptoms Possible causes Remedial actions
The AXIS 2120 cannot be
accessed from a browser. The IP address is already
used by another device. 1. Disconnect your AXIS 2120 from the network.
2. Run the PING utility (as described in PINGing Your IP
Address, on page 51) and follow the appropriate
recommendations.
Note: The assigned IP number can be assumed valid if the
PING utility returns “request timed out” - in which case you
should set the IP address again, power on the AXIS 2120
and then try accessing the unit again.
The IP address is located
on a different subnet. Run the PING utility (as described inPINGing Your IP
Address, on page 51). If the utility returns “no response” or
similar, the diagnosis is probably correct - you should then
proceed as follows:
In Windows 95/98 or Windows NT/2000, check that the IP
address for your AXIS 2120 is on the same subnet as your
workstation:
1. Click "Start", "Settings", "Control Panel" and "Network".
2. Specify the TCP/IP adapter and click on “Properties”. In
Properties, click "IP Address".
3. If your AXIS 2120 is on a different subnet than your
workstation, you will not be able to set the IP address
from this workstation. Please contact your network
administrator.
In Windows 95, the ARP
table was empty when
you tried to set the IP
address. In Windows 95, the ARP command cannot be used if you
have an empty ARP table.
If the table is empty, re-install the product ensuring that the
IP address for your own PC is also used. Type arp -a to
view the ARP table.
Note: The AXIS IP Installer provides a good alternative to
ARP.
Possible problem with
your proxy server. Try disabling the proxy default in your browser.
Other networking prob-
lems. Try replacing your network cable.
Test the network interface of the product by connecting a
local computer to the unit, using a standard Crossover
(hub-to-hub) Cable.
If the above actions do not resolve the problem, the AXIS
2120 may be faulty. In this case, try to localize the problem
by connecting the AXIS 2120 to the serial port of a local
computer, using the supplied Null Modem Cable; and report
your findings to your local distributor.