Troubleshooting 875 – Canon imagePROGRAF iPF9400 User Manual

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Maintenance and Consumables

Replacing the Cutter Unit ...................................................................................................................................... 848

Maintenance Cartridge

852

Maintenance Cartridge ......................................................................................................................................... 852
Replacing the Maintenance Cartridge .................................................................................................................. 852
Checking the Remaining Maintenance Cartridge Capacity ................................................................................. 859
When to Replace the Maintenance Cartridge ...................................................................................................... 859

Cleaning the Printer

861

Cleaning the Printer Exterior ................................................................................................................................. 861
Cleaning Inside the Top Cover .............................................................................................................................. 861

Other Maintenance

865

Preparing to Transfer the Printer ........................................................................................................................... 865
Updating the Firmware ......................................................................................................................................... 871

Consumables

873

Troubleshooting

Troubleshooting

875

Frequently Asked Questions

876

Frequently Asked Questions ................................................................................................................................. 876

Problems Regarding Paper

878

Clearing Jammed Roll Paper ................................................................................................................................ 878
Clearing a Jammed Sheet .................................................................................................................................... 881
Roll paper cannot be inserted into the paper feed slot ........................................................................................ 883
Cannot load sheets ............................................................................................................................................... 884
Paper is not cut straight ........................................................................................................................................ 884
Paper is not cut ..................................................................................................................................................... 884
The media take-up unit continues rotating ........................................................................................................... 884
The size of clear film cannot be detected ............................................................................................................. 885
Margins are wide .................................................................................................................................................. 885
When printing on thin roll paper, the printed surface becomes scratched .......................................................... 885

Printing does not start

886

The Data lamp on the Control Panel does not light up ......................................................................................... 886
The printer does not respond even if print jobs are sent ...................................................................................... 886
Ink Filling.. is displayed ......................................................................................................................................... 886
The display screen indicates Agitating... .............................................................................................................. 886

The printer stops during a print job

887

An error message is shown on the Display Screen .............................................................................................. 887
The printer ejects blank, unprinted paper ............................................................................................................ 887

Problems with the printing quality

888

Printing is faint ....................................................................................................................................................... 888
Paper rubs against the printhead ......................................................................................................................... 889
The edges of the paper are dirty .......................................................................................................................... 889
The surface of the paper is dirty ........................................................................................................................... 890
The back side of the paper is dirty ....................................................................................................................... 890
Immediately after borderless printing, the trailing edge margin is soiled during regular printing ................................................. 891
Printed colors are inaccurate ................................................................................................................................ 891
Banding in different colors occurs ........................................................................................................................ 891
Colors in printed images are uneven .................................................................................................................... 892
Image edges are blurred or white banding occurs .............................................................................................. 893

Setting the Blue Switch on the Platen ............................................................................................................. 893

The contrast becomes uneven during printing ..................................................................................................... 896
The length of printed images is inaccurate in the feeding direction .................................................................... 896
Images are printed crooked ................................................................................................................................. 897
Documents are printed in monochrome ............................................................................................................... 897

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