Troubleshooting – Electrolux EKAM300 User Manual
Page 42
EN
Troubleshooting
Problem
Solution
The appliance does not work.
Put the mains plug in the wall socket.
Make sure that the voltage indicated on the appliance corresponds to 
the local mains voltage.
Fill the water reservoir with water.
When I use the grinder, the coffee is too weak.
Make sure the number of cups you select with the 2-10 cups button is 
consistent with the amount of water in the water reservoir. Please keep 
in mind that the appliance uses all the water in the water reservoir.
Use the STRENGTH button to set the coffee strength to ‘strong’.
When you use coffee beans, make sure you do not press the preground 
coffee button, as this switches off the grinder.
Use coffee beans of a stronger blend or flavour.
To increase the coffee strength, select a higher number of cups with 
the 2-10 cups button than the number of cups you fill the water 
reservoir with.
When I use pre-ground coffee, the coffee is too weak.
Make sure the amount of pre-ground coffee in the filter is consistent 
with the amount of water in the water reservoir. Please keep in mind 
that the appliance uses all the water in the water reservoir.
Use ground coffee of a stronger blend or flavour.
To increase the coffee strength, increase the amount of pre-ground 
coffee or decrease the amount of water.
I have set the coffee strength to ‘strong’ with the
STRENGTH button, but the coffee is too weak.
When the grinder is switched off, you cannot change the coffee 
strength with the STRENGTH button. In this case you can only increase 
the coffee strength by increasing the amount of pre-ground coffee or 
decreasing the amount of water, or by using coffee of a stronger blend 
or flavour.
The filter overflows when I remove the jug from the
appliance while it is brewing coffee.
If you remove the jug for more than 20 seconds during the brewing 
process, the drip stop causes the filter holder to overflow. Also note 
that the coffee does not reach its full taste before the end of the 
brewing process. Therefore we advise you not to remove the jug and 
pour out the coffee before the end of the brewing process.
The appliance continues to drip long after the brewing
process has ended.
The dripping is caused by condensation of steam. It is completely 
normal that the appliance drips for some time.
If the dripping does not stop, the drip stop may be clogged. To clean 
the drip stop, push it to open it and then rinse it under the tap.
If you remove the jug for more than 20 seconds during the brewing 
process, the drip stop causes the filter basket to overflow.
The coffee is not hot enough.
Place the jug properly on the hotplate.
Make sure that the hotplate and the bottom of the jug are clean.
Use thin cups, because they absorb less heat from the coffee than 
thick cups.
Do not use milk that comes directly out of the fridge.
Descale the appliance. See section ‘Descaling’ in chapter ‘Cleaning and 
maintenance’.
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