LG WT5101HW - Manual (Page 31)

ENGLISH
T RO U B L E S H O OT I N G
BEFORE CALLING FOR SERVICE
(cont.)
Problem Possible Causes Solutions
Washer will not
drain water
Water leaks every
load
Water leaks
Incomplete or
no dispensing of
detergent
Premature
dispensing of bleach
Clogging of bleach
Poor stain removal
• Ensure that the drain hose is not kinked. Per the
recommended installation instructions, the drain outlet
cannot be over 8' above the floor.
• Check all fill and drain hose connections to ensure that
they are tight and secure.
• Oversudsing may create leaks, and may be caused by
the type and amount of detergent used. High-efficiency
detergent is recommended. Make sure that detergent
and any additives are put into the correct dispenser
compartments. Follow the detergent manufacture's
recommendations for the amount of detergent, but try
using less detergent, especially if home water conditioning
or water softening units are used.
• Make sure that detergent and additives are put in to the
correct dispenser compartments. If liquid detergent is
used, make sure that the liquid detergent cup and insert
are in the detergent compartment. If powdered detergent
is used, make sure that the liquid detergent cup and insert
are not used. For all detergent types, always make sure that
the dispenser drawer is fully closed before the start of the
cycle.
• Make sure that the suggested amount of detergent is used
per the manufacture's recommendations. You may also
dilute the detergent with water to the maximum fill line on
the compartment to avoid clogging. Use only HE (High-
Efficiency) detergent.
• Make sure that the water supply is turned on. Make sure
that the water faucets are turned to their completely open
positions.
• Normal operation. Residual may remain in the dispenser of
the compartments. The dispenser box may by removed for
occasional cleaning with warm water and a scrub brush.
• You cannot store bleach in the dispenser for future use.
The bleach dispenser will be dispensed every load for
optimal safety of the washer.
• Overfilling the dispenser with bleach may lead to premature
dispensing. There is a maximum fill line indicated on the
bleach dispenser to help avoid overfilling.
• Make sure that the bleach cover is properly seated and
snapped into place before the start of the cycle.
• You may remove and clean the bleach cover with warm
water and a scrub brush to clear clogging.
• When stain inspector is used, presoak temperature and
time are automatically selected. If you choose not to use
the stain inspector, we recommend that you select presoak
when defining your wash cycle. Always make sure that any
additives, such as your high efficiency liquid detergent,
are added to the pretreat dispenser bin before starting the
cycle. Always refer to your clothes care label before treating
stains.
Kinked drain hose or drain
located higher than 8'
above floor
Hoses not installed
correctly
Oversudsing of detergent
Detergent compartments
clogged from incorrect
filling
Too much detergent use
Insufficient water supply
Normal residue
Bleach dispenser filled for
future load
Overfilling the bleach
dispenser
Bleach dispenser is not
seated
Insufficient cleaning
Presoak not selected
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