LG LSDF9962ST - Manual (Page 28)

28
BEFORE CALLING FOR SERVICE
TROUBLESHOOTING
Problem Possible Causes Solutions
Food soil remains on dishes.
Improper cycle selection.
Select correct cycle based on soil level and
type of dishware being washed.
Water temperature too low.
Check water supply connection or water
heater setting.
Dish washing detergent was not used. Use recommended detergent.
Low inlet water pressure.
Water pressure should be between 20 and
120 psi.
Water jet holes on spray arms blocked. Clean the spray arms.
Improper loading of dishes
Make sure dishes do not block spray arm
rotation or interfere with detergent
dispenser.
Filters are clogged. Clean filters.
Noise
Some level of noise is normal during
operation.
Detergent cover opening.
Drain pump at the beginning of drain
cycle.
The dishwasher is not level. Adjust leveling feet.
Nozzle arm knocking against dishes. Reposition the dishes.
Cloudiness on glassware.
Combination of excessive detergent and
soft water.
Use less detergent and use a rinse aid to
minimize the problem.
Black or gray marks on dishes.
Aluminum items rubbing dishes during
cycle.
Reposition the dishes.
Yellow or brown film on inside of surfaces
of dishwasher.
Coffee or tea stains.
Eliminate the stain by using a stain
removal product.
Dishes don’t dry. Rinse agent dispenser empty.
Check and refill the rinse agent dispenser
if empty.
Lamps do not illuminate. Power is not connected. Connect power supply.
Sprays arms do not rotate smoothly.
Holes of spray arms are blocked by food
particles.
Clean the holes of spray arms.
Upper rack is crooked. Rack is poorly adjusted.
See the Height Adjustable Upper Rack
section.
Dishwasher continuously beeps when
the door is opened, during or right after a
cycle has completed.
The contents of the dishwasher are hot
and care should be used when placing
your hands inside the dishwasher.
Close the door until the dishwasher and
dishes have cooled down. The beeping
will go away if the door is closed or the
interior temperature has been cooled.
IE Error Water inlet problem.
Check for a clogged, kinked or frozen
water inlet hose.
Check water supply.
OE Error
Drainage Problem.
Check for a clogged, kinked or frozen drain
hose.
Filters are clogged. Clean Filters
FE Error Excessive Water supplied.
Please call an Authorized Service Center or
LGE Customer Service at 1-800-243-0000
(US) 1-888-542-2623 (Canada)
E1 Error Water leakage problem.
HE Error Heater circuit failure.
TE Error
Thermistor failure or very high inlet water
temperature (over 1940F)
If you have followed this troubleshooting guide and the problem persists, or if the problem you are experiencing is not listed here, please
call LGE Customer Service at 1-800-243-0000(US), 1-888-542-2623(Canada).