The cartridge is jammed – HP StoreEver Ultrium Tape Drives User Manual
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The cartridge is jammed
If the cartridge is jammed or the backup application is unable to eject it, you can force eject the
cartridge. Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools
to diagnose the problem and to upgrade the firmware. If the failure occurs regularly, contact
customer service at
1.
Attempt a drive unload/eject operation from the backup software.
Many backup applications will issue a Prevent Media Removal (PMR) command to the drive
robot in an attempt to prevent human interference during a backup job. If this occurs, the
software that issued the PMR must be used to load and unload tapes.
2.
Shut down backup software and, if in a Windows environment, stop removable storage
services.
3.
Press the Eject button on the front of the tape drive.
Sometimes it is necessary to use the Eject button instead of software to unload a tape because
software can lose communication with the product or a rogue application can prevent the
software from unloading the tape.
IMPORTANT:
This can take several minutes in many cases. Ensure that drive activity has
stopped before continuing on (waiting 10 minutes is a good rule of thumb). It is important that
you allow sufficient time for the drive to complete rewinding the cartridge. If you interrupt it,
you may damage the media or the tape drive.
4.
Run the HP Library and Tape Tools (L&TT) Stuck Tape test.
Run L&TT
on a host connected to the product, select the
drive, select the tests and run the Stuck Tape test.
•
This test can overcome many non-physical causes of a stuck tape.
•
Follow the instructions in L&TT. It may take several minutes and may not appear to be
doing anything. Allow the test to complete on its own.
•
Check the results when the test is complete for additional information and suggestions.
NOTE:
While L&TT is running it is good practice to obtain a Support Ticket to capture all
the logs in case they are needed by HP Support.
5.
If the cartridge could be ejected prior to this step, there is no problem with the drive or media
and the following steps are not required. If it could not be ejected using the steps above, there
may be a problem with the cartridge or drive.
Power down the drive.
6.
Disconnect the data cable.
7.
After at least 15 seconds, power the drive back up and wait till the drive is idle/ready.
CAUTION:
Use care when disconnecting data cables to ensure that connectors are not
reversed, pins are not bent, and so on.
IMPORTANT:
Powering up with a cartridge in the drive can take several minutes. It is
important that you allow sufficient time for the drive to complete rewinding the cartridge. If
you interrupt it, you may damage the media or the tape drive.
8.
Ensure that drive activity has stopped (waiting 10 minutes after power up is a good rule of
thumb). Push the Eject button.
This step attempts to overcome unload issues due to the drive being in an abnormal state or
because Prevent Media Removal has been incorrectly left on after being set by a rogue
application.
Problems with cartridges
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