HP CD-Writer Plus Internal 9310i Drive - Manual (Page 24)

22 HP Customer Care by Phone
HP Customer Care by Phone
HP Customer Care will provide you with personal service to help you get
the results you expect from your Hewlett-Packard CD-Writer solution.
To contact your personal HP Customer Care consultant by telephone, call
the number for your region listed under the section Telephone Numbers
beginning on page 26.
Be advised that a charge of $2.50 US dollars per minute (maximum of
$35) will be charged for telephone assistance. Charges begin when you
are connected with a consultant.
HP will waive technical-support fees for customers whose drives require
repairs and are still within their stated warranty period. (See your
electronic User’s Guide for warranty information.)
NOTE: Prices and information are subject to change without notice.
Before You Contact HP
■ Check the troubleshooting tips provided in this Installation Supplement
and the electronic User’s Guide.
■ If you received an error message, write it down before you call.
■ Make sure you are at your computer and have your drive installed when
you call.
■ Gather the information in the table below.
The diagnostic utility provides most of the information. Click Start on
the taskbar, then point to Programs, HP CD-Writer Plus, Utilities,
and click Diagnose. Select the drive and then click on the Drive Data
tab. For help finding information not provided by the diagnostic utility
see the next page.
Information (Help on page 23) For your computer
Drive series number
Drive firmware version