HP Integrity NonStop H-Series - Manual (Page 25)

M8705A Tape Drive Installation and User’s Guide — 694638-001
5 -1
5
Troubleshooting
This section includes:
Problems With Tape Cartridges
If you experience any problems using HP branded tape cartridges, check:
!
The cartridge case is intact and that it contains no splits, cracks or damage.
!
The cartridge has been stored at the correct temperature and humidity. This
prevents condensation. See the insert included with the tape cartridge for storage
conditions.
!
The write-protect switch is fully operational. It should move from side to side with a
positive click.
The Tape Cartridge is Jammed
1. Press the Eject button on the front of the tape drive.
2. Power down the drive.
3. Disconnect the data cable.
4. After at least 15 seconds, power the tape drive back up and wait till the tape drive
is idle/ready.
5. Ensure that drive activity has stopped (waiting 10 minutes after power up is a good
rule of thumb). Push the Eject button.
This step attempts to overcome unload issues due to the tape drive being in an
abnormal state or because Prevent Media Removal has been incorrectly left on
after being set by a rogue application.
Problems With Tape Cartridges 5-1
Understanding LED Sequences 5-2
Encryption LED 5-7
Caution: Use care when disconnecting data cables to ensure that connectors are not
reversed, pins are not bent, and so on.
IMPORTANT: Powering up with a tape cartridge in the tape drive can take several minutes. It is
important that you allow sufficient time for the tape drive to complete rewinding the tape
cartridge. If you interrupt it, you may damage the media or the tape drive.