HP Netserver E Server series - Manual (Page 44)

Chapter 3 Installing the HP Support Anywhere Software
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If you cannot use Support Anywhere's web interface
To utilize Support Anywhere's web interface feature for your non-web servers,
you must add them to the support list of a Windows NT web server. If you have
not properly assigned your non-web servers, do so by re-running Client Setup
(Part 1). Choose the Configure Servers option.
NOTE To utilize Support Anywhere's web interface feature in an
exclusive Novell NetWare/IntranetWare environment, all HP
NetServers you wish to monitor via the web must be running
web-server software.
If a NetServer generates a Server Restart message, and has been configured for
web access and you are unable to access your server's web page (by clicking Go
There in Auto Alert), check the following:
1. Is a web browser installed on the client?
During the installation of Support Anywhere, setup looks for a web
browser on your client. If it doesn't find one, Auto Alert prompts you to
designate one the first time you attempt to use the program's web interface
feature.
The only supported web browsers for use with Support Anywhere are
Netscape Navigator (v2.0 and v3.0) and Microsoft Internet Explorer
(v3.0).
2. Does the HP NetServer that is not communicating have web server
software installed? If so, is it properly installed? Is your client browser
configured to communicate with it?
If all else fails, start over
If, after using the above procedures, you are still unable to generate a restart
message from the NetServer or utilize the web interface, reinstall Support
Anywhere. During setup, double-check the data entered on your Configuration
Worksheet (see Appendix D).
The Support Anywhere installation program cannot automatically detect all
necessary information about your servers, especially your Windows NT servers.
You must provide accurate information, input it correctly, and be sure it is
properly saved for each server you include in setup.