HP 3PAR Recovery Manager Software User Manual

Page 172

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Table 10 HP 3PAR Recovery Manager Software for Microsoft Exchange Event Messages (continued)

Description/Action

Error Message

Event ID

Virtual copy creation could not be completed due to a possible database
dismount in the associated mailbox database/storage group.

•

Mount all the databases in the mailbox database/storage group and
try to create the virtual copy.

RME5167: ERROR: One of the
databases in the Mailbox
Database may be dismounted,
cannot continue with Virtual
Copy creation.

5167

Multiple files from the mailbox database/storage group share volumes.

•

Check the file path and volume mapping to determine which volume
is shared with the other mailbox database/storage group(s). Unmount
this shared volume.

RME5168: ERROR: Two or more
files of this Mailbox Database
share volume(s). Please unmount
the shared volume(s) before
proceeding.

5168

An unexpected VSS error has occurred.

RME5169: ERROR: A VSS
unexpected error has occurred.

5169

•

Try waiting ten minutes and try again, up to three times.

It is recommended to wait ten

•

Check the application and system event logs for VSS errors.

minutes and try again, up to
three times.

The Exchange database verification has failed.

RME5171: ERROR: The
Exchange recovery process

5171

•

Make sure both systems have the same level of Exchange server
package installed.

failed, you will need to do a
manual repair of the Exchange
databases.

•

Manually repair the Exchange database if necessary.

The Exchange database verification has failed.

RME5172: ERROR: The
Exchange recovery process

5172

•

Make sure both systems have the same level of Exchange server
package installed.

failed '<Mailbox Database>':
You will need to do a manual

•

Manually repair the Exchange database if necessary.

repair of the Exchange
databases.

172

Event Messages

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