HP 3PAR Recovery Manager Software - Manual (Page 145)

Known Microsoft Issues
•
On a computer that is running a clean installation of Windows Vista Service Pack 1 (SP1) or
Windows Server 2008, an event ID 10 may be logged in the System log by VDS Dynamic
Provider. For more details, see the Microsoft Support website:
http://support.microsoft.com/kb/948275
•
Under some conditions, there may be an issue when deleting folders on directory-mounted
virtual volumes. This is a Windows known issue. For more details, see the Microsoft Support
website:
http://support.microsoft.com/?kbid=319368
•
(For Exchange 2007) When upgrading an update roll-up patch on Exchange 2007 and
executing a snapshot creation with the validate (-vs) option without re-logging the console,
an application error message is displayed. To avoid this error, log off and log on after the
update.
Troubleshooting
This appendix is designed to be used like a Frequently Asked Questions section. It will help find
solutions to some of the common issues that may arise when running HP 3PAR Recovery Manager
for Exchange.
NOTE: HP 3PAR Recovery Manager for Exchange depends on the VSS Framework and the
Microsoft Exchange writer to be in a good state to function properly. If a problem occurs, check
the status of the Exchange Writer with the command vssadmin list writers.
NOTE: (For Exchange 2007) The state of the Microsoft Exchange writer should be 'stable' (for
the Replication Writer in CCR configurations). If it is not stable, restart the Information Store service.
You may also need to restart the VSS Service.
Problem:
You may get the following message when operating in the Windows 2008 environment while
executing Create VC or Mount VC with the Disk Management window open.
Suggestion:
This message can be ignored by clicking Cancel as advised by Microsoft on their support site:
http://support.microsoft.com/kb/969601 .
Problem:
The virtual copy creation always fails on mailbox database/storage group integrity checking.
Suggestion:
Make sure that the Exchange management tool on all HP 3PAR Recovery Manager for Exchange
installed hosts have the same service pack installed.
Problem:
HP 3PAR Recovery Manager is running on both backup and server production server but HP 3PAR
Recovery Manager consistently fails to issue a command to the remote system.
Suggestion:
Known Microsoft Issues 145