HP ProLiant ML110 G2 Server - Manual (Page 58)

Troubleshooting 58
6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
HP recommends you have access to the server documentation for server-specific information.
Common problem resolution
Loose connections (on page 58 )
Service notifications (on page 58 )
Firmware updates (on page 58 )
DIMM handling guidelines (on page 59 )
Hard drive guidelines (" SAS and SATA hard drive guidelines " on page 59 , on page 59 )
Hot-plug SCSI hard drive LED combinations (on page 60 )
SAS and SATA hard drive LED combinations (on page 60 )
Loose connections
Action:
• Be sure all power cords are securely connected.
• Be sure all cables are properly aligned and securely connected for all external and internal
components.
• Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are
routed correctly through the tray.
• Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
• If a device has latches, be sure they are completely closed and locked.
• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
• For HP ProLiant BL c-Class Server Blades, be sure the OA tray is seated properly.
Service notifications
To view the latest service notifications, refer to the HP website ( http://www.hp.com/go/bizsupport ). Select
the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Firmware updates
Download firmware updates from the following locations:
• The HP Smart Components available on the HP Support website ( http://www.hp.com/support )
• The most recent version of a particular server or option firmware from the HP Support website
(
http://www.hp.com/support )