HP StorageWorks XP Direct Backup Engine Software - Manual (Page 39)

Troubleshooting 39
Troubleshooting
The user is responsible for the operation and normal maintenance of the
Remote Console PC. Here are some guidelines for troubleshooting the
Remote Console PC:
•
Check the cabling and the LAN. Verify that both the computer and
LAN cabling are firmly attached, and that the LAN is operating
properly.
Reboot the PC. Close any programs that are not responding. If necessary,
reboot the PC and restart the Remote Console program. (If possible, first
close all open programs before rebooting.)
Caution: The R-SIMs reported
by the XP Disk Arrays cannot be logged onto the Remote Console PC
when the PC is powered off. Reconnect to the same array(s) and verify the
status of the data.
•
Check for any General Error Conditions. Table 5 describes some
general error conditions, along with the recommended resolution for
each item. If you are still unable to resolve an error condition, call the
HP Technical Support Center for assistance (see the section on
“Calling the Support Center” for contact information).
Note: If you are unable to resolve an error condition, first copy the XP
Remote Console configuration information onto floppy diskette(s) using
the FDCOPY function. Contact the HP Technical Support Center, and give
the information on the floppy diskette(s) to the HP service personnel. See
Remote Console User’s Guide for instructions on how to use the FDCOPY
function.
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