Support and other resources, Support and training information – HP Dynamic Smart Array Controllers User Manual
Page 33
Support and other resources 33
Support and other resources
Support and training information
HP offers a number of additional software support services, many of which are provided to customers at no
additional charge:
•
Software Technical Support and Update Service—Insight Control and select Insight Management
software products include one year of 24 x 7 HP Software Technical Support and Update Service. This
service provides access to HP technical resources for assistance in resolving software implementation or
operations problems. The service also provides access to software updates and reference manuals in
electronic form as they are made available from HP. With this service, Insight Control and Insight
Management customers will benefit from expedited problem resolution as well as proactive notification
and delivery of software updates. For more information about this service, see the HP website
•
Registration for Software and Technical Support and Update Services—If you received a license
entitlement certificate, registration for this service occurs following online redemption of the license
certificate/key.
•
How to Use Your Software Technical Support and Update Service—Once you are registered, you will
receive a service contract in the mail containing the Customer Service phone number and your Service
Agreement Identifier. You will need your SAID when calling for technical support. Using your SAID, you
can also use your SAID to view your contract on the HP Support Center website
•
Warranty—HP will replace defective delivery media for a period of 90 days from the date of purchase.
This warranty applies to all Insight Software, HP Systems Insight Manager, and Insight Management
products.
•
Join the discussion—The HP Support Center is a community-based, user-supported tool for HP customers
to participate in discussions amongst the customer community about HP products. For discussions
related to Insight Control and Insight Management software, see the "Management Software and
System Tools" area of the HP Support Center website
•
Contact Support—HP Worldwide Customer Service contact numbers are available on the HP website
. For U.S. customers, say "Insight Manager"
when prompted for the product name.