HP XP Array Manager Software - Manual (Page 31)

5 Troubleshooting
Troubleshooting
Oracle database: For troubleshooting information on Oracle database operations, see the Oracle
user documentation or contact Oracle customer support.
XP RAID Manager: For troubleshooting information on XP RAID Manager, see the HP StorageWorks
XP RAID Manager User's Guide.
Storage System: For troubleshooting information on the storage system, see the HP StorageWorks
XP24000 Disk Array Owner's Guide or the HP StorageWorks XP20000 Disk Array Owner's Guide.
Troubleshooting When Using HP RAID Manager
When an error has occurred in Database Validator operation using RAID Manager, you might identify
the cause of the error by referring to the log displayed on the RAID Manager window or the RAID
Manager operation log file. The RAID Manager operation log file is stored in the following directory
by default.
The log file is stored in: /HORCM/log*/curlog/horcmlog_HOST/horcm.log
Where:
• * is the instance number.
• HOST is the host name.
To identify the error code using the log file, follow the procedure below. For more information about
RAID Manager, see the HP StorageWorks XP RAID Manager User's Guide.
1. Open the RAID Manager log file, and find the error code. Example: 11:06:03-37897-10413-
SSB = 0xB901,4A96 Error codes appear on the right of the equal symbol (=).The alphanumeric
characters of last four digits on the left of the comma(,) indicates SSB1 (for example, B901), and
the right of the comma (,) indicates SSB2 (for example, 4A96).
2. See Table 4 and find the meaning of the error code. For details about the error codes that are
not described in Table 4 , contact your HP Service Representative (see HP Technical Support ).
To identify the error code using the log displayed on the RAID Manager window, follow the procedure
below. For more information about RAID Manager, see the HP StorageWorks XP RAID Manager
User's Guide.
XP24000/XP20000 Database Validator User's Guide 31