HP 3PAR Recovery Manager Software for Microsoft SQL Server Licenses - Manual (Page 97)

B Troubleshooting
Known Issues
•
When HP 3PAR CLI is not installed using HP 3PAR Recovery Manager Software for SQL setup:
◦ If the certificate is not saved for current StoreServ username used by HP 3PAR Recovery
Manager Software for SQL, errors occur for all HP 3PAR Recovery Manager Software
for SQL tasks or HP 3PAR VSS Provider tasks, except for new StoreServ registration
command in HP 3PAR VSS Provider.
In such cases, to proceed further, the administrator must validate the certificate again
using the HP 3PAR VSS Provider provcfg.exe utility.
◦ If the certificate is expired or is invalid for configured StoreServ username in HP 3PAR
VSS Provider, errors occur for all HP 3PAR Recovery Manager Software for SQL tasks or
HP 3PAR VSS Provider tasks, except for new StoreServ registration command in HP 3PAR
VSS Provider.
In such cases, to proceed further, the administrator must validate the certificate again
using the HP 3PAR VSS Provider provcfg.exe utility.
Troubleshooting
This appendix is designed to be used like a Frequently Asked Questions section. It will help you
find solutions to some of the common issues that might arise when running HP 3PAR Recovery
Manager Software for Microsoft SQL Server.
Problem:
Recovery Manager displays error message “VSS_E_PROVIDER_VETO.”
Suggestion:
Check the application event log and VSS provider log from the production server. If you see
“Maximum of 28 writable virtual copies per volume is allowed,” your virtual copy capacity might
be full.
This error usually occurs when you mount a virtual copy. Unmount several virtual copies and
continue the mount procedure.
Problem:
Even though Recovery Manager validated the configuration during operation, Recovery Manager
exits without any messages during the check of the HP 3PAR StoreServ Storage System.
Suggestion:
Known Issues 97