HP CD-Writer Plus Internal 9200i Drive - Manual (Page 27)

27
Solving Installation
Problems
If you need further assistance after reviewing this chapter, contact HP
Customer Care directly by calling the appropriate telephone number
from the list beginning on page 38.
Things to Try First
Try the following suggestions if your HP drive does not appear under
Windows Explorer once you have completed the installation. If the
problem persists, see the Installation Troubleshooting section below.
■ Make sure the computer is plugged in and that each device has power.
■ Turn off the computer’s power, wait 20 seconds, then turn it on again.
■ Run the HP CD-DVD Toolbox (only available in English) to get
troubleshooting help. Click the Start button on your taskbar, select
Programs, HP CD-Writer Plus or HP DVD Writer, and click HP
CD-DVD Toolbox.
Installation Troubleshooting
For any suggestions below that requires you to remove the computer’s
cover, first shut down and unplug your computer.
Touch something metallic (the edge of a metal desk, a file cabinet, or an
unpainted part of your computer’s case) to discharge static electricity before
touching anything inside your computer. Static electricity can damage your
computer’s internal parts.