HP Storage Essentials Enterprise Edition Software - Manual (Page 723)

HP Storage Essentials SRM 6.0 User Guide 685
20 Troubleshooting
HP Storage Essentials Standard Edition supports a subset of the devices supported by Enterprise
Edition. See the HP Storage Essentials Standard Edition Support Matrix for a list of supported
devices. The support matrix is accessible from the Documentation Center (Help > Documentation
Center in Storage Essentials).
This chapter contains the following topics:
• Troubleshooting Installation/Upgrade , page 685
• Configuring the Java Console , page 691
• java.lang.SecurityException: Failed to validate one time key , page 691
• “Data is late or an error occurred” Message , page 691
• appstorm.<timestamp>.log Filled with Connection Exceptions , page 691
• Receiving HTTP ERROR: 503 When Accessing the Management Server , page 692
• Permanently Changing the Port a CIM Extension Uses (UNIX Only) , page 694
• Configuring UNIX CIM Extensions to Run Behind Firewalls , page 694
• Volume Names from Ambiguous Automounts Are Not Displayed , page 698
• Installing the Software Security Certificate , page 699
• Troubleshooting Discovery and Discovery Data Collection , page 701
• Troubleshooting Topology Issues , page 709
• Troubleshooting the Java Plug-in , page 719
• Troubleshooting Provisioning , page 720
• Troubleshooting CLI Errors , page 721
• Troubleshooting Hardware , page 721
Troubleshooting Installation/Upgrade
This section provides help with troubleshooting installations and upgrades.
• If Your Installation or Upgrade Failed, Capture the Logs , page 686
• Checking Installation Log Files , page 687
• “The environment variable ‘perl5lib’ is set.” Message , page 687
• “SEVERE: OUI-10029...” Message , page 688
• Brocade API Switches Displaying Stale Data , page 688
• SIM Connector Fails to Install for Single–Server Configurations , page 688
• Re-installing the HP SIM Connector (If Your HP SIM User Name or Password is Incorrect or was
Changed) , page 689
• “Reverse Lookup Failed” Message (Windows only) , page 688
• Re-installing the HP SIM Connector (If Your HP SIM User Name or Password is Incorrect or was
Changed) , page 689