HP Photosmart C4680 All-in-One Printer - Manual (Page 52)

To verify that the software is properly installed, double-click the HP Solution Center icon
on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and
Scan Document), the software has been properly installed.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
• The product will not turn on
• I connected the USB cable, but I am having problems using the product with my
computer
• After setting up the product, it does not print
• When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
• The Minimum System Checks screen appears
• I received a message that an Unknown Error has occurred
• A red X appears on the USB connect prompt
• The registration screen does not appear
Setup troubleshooting 49
Solve a problem