HP Pocket Playlist - Manual (Page 25)

Network connection issues.
Cause Solution
Software firewalls installed on your computer can block
communication and prevent the computer from locating the
HP Pocket Playlist on your network.
Update your firewall’s trusted software list to allow the
following HP Pocket Playlist applications:
● nasinfo.dll
● NASSelector.exe
For instructions to unblock, see the software vendor's
documentation.
Check that the router is correctly configured for DHCP. HP Pocket Playlist comes automatically set to use a
Dynamic Host Configuration Protocol (DHCP) server to
dynamically assign IP addresses. Most routers come with a
built-in DHCP server.
When HP Pocket Playlist is using hotspot mode, check that
the router has the DHCP server correctly enabled. Refer to
the documentation that came with the router for instructions
on proper DHCP server configuration.
Check the network is set up properly for TCP/IP. Check that each computer on the network has TCP/IP listed
and selected for the network properties with these options
selected:
● Obtain IP address automatically.
● Obtain Domain Name System (DNS) server address
automatically.
Windows 8, Windows 7, or Windows Vista: To ensure your
network is set up properly for TCP/IP:
1. Click Start, and then select Control Panel.
In Windows 8, type c , and then select Control Panel.
2. Select Network and Sharing Center.
3. In Windows Vista, in the left pane, click Manage
Network Connections.
In Windows 7 or Windows 8, in the left pane, click
Change adapter settings.
4. Right-click your default network connection and click
Properties. In the dialog box that opens, check to
ensure that the correct Internet Protocol Version is
listed and selected.
● If TCP/IP is not listed, click Install, Protocol, and
then Add. In the dialog box, select Internet
Protocol (TCP/IP).
● If TCP/IP is listed and checked, highlight it and
click Properties, then select Obtain IP address
automatically and Obtain DNS server address
automatically.
5. All computers should be set identically.
Windows XP: To ensure your network is set up properly for
TCP/IP:
1. Click Start, select Control Panel, select Network and
Internet Connections, select Network Connections.
Connection issues 21