HP Pocket Playlist - Manual (Page 28)

I updated the firmware and now can't connect to HP Pocket Playlist.
Cause Solution
A firmware update automatically reboots the HP Pocket
Playlist device, which may cause the computer to switch its
wireless network connection to a different SSID (device).
After the firmware update, reestablish the connection with
HP Pocket Playlist.
Upload issues
I cannot upload using the web user interface.
Cause Solution
The web user interface upload function requires Adobe flash
player.
Install the basic Adobe flash player to the computer.
File issues
I'm using a web browser to manage my files and cannot transfer some files.
Cause Solution
The maximum file size you can upload using the web
interface is 2 GB.
HP recommends using a direct USB connection when
managing files. You can also use MediaConverter7 to reduce
file size.
The DMA does not display the files that it found.
Cause Solution
Connection issues. 1. Check that the DMA is connected to the HP Pocket
Playlist's wireless SSID or ensure that the HP Pocket
Playlist is configured to use hotspot mode, and that the
selected network is the same network that the DMA is
connected to.
2. Restart the DMA or restart the mobile device and app.
3. Restart the HP Pocket Playlist device.
Some of files (e.g., files newly copied to the device) are not found by the DMA.
Cause Solution
Database issues. 1. Restart the DMA.
2. Restart the HP Pocket Playlist device.
3.
Place the connection switch to on the HP Pocket
Playlist device.
4. From a Wi-Fi enabled computer, open Control Center.
24 Chapter 6 Troubleshooting