HP dvd1260i DVD Writer - Manual (Page 19)

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ENGLISH
T
ROUBLESHOOTING
If you have trouble during installation or use of your DVD writer, please refer to the following
information.
Read Problems
Symptom Possible Cause Solution
No power y Ensure that the power cord is connected
securely (at all connections).
Does not operate
IDE cable not properly
connected y Ensure that the IDE cable and connectors
are not damaged (check the pins
carefully), and that both sides are
connected.
Power cable not properly
connected y Ensure that the power cord is connected
securely (at all connections).
DVD writer can not be
recognized
IDE cable not properly
connected y Ensure that the IDE cable and connectors
are not damaged (check the pins
carefully), and that both sides are
connected.
Unbalanced disc loaded y Replace the disc with another. Excessive noise when
reading a disc
Sticker or label attached to
the surface y Detach the sticker/label carefully,
ensuring that you don’t scratch the disc.
Drive locked by software y Wait until the software activity is
finished; or
y Stop the software activity and then press
eject.
Cannot open the tray
(Eject)
Disc set incorrectly in tray y Turn off power to the drive, then insert a
small stick or paper clip into the
emergency eject hole to eject the tray.
"Load Contents" or "Import
Session" was not selected
during write process y Make sure you properly select “import
previous sessions” when writing new
data to the disc.
Defective or damaged disc y Always use high-quality media.
y Always handle discs with care and keep
them clean. Deep scratches, fingerprints,
or other contaminants on a disc’s surface
can make it unreadable.
Cannot read a previous
session of a CD-RW
disc that has been
written to at least twice
Disc inserted upside down y Remove the disc from the tray and
reinsert it label side up.