HP StorageWorks XP10000 Disk Array - Manual (Page 90)

Troubleshooting 90
12 Troubleshooting
This chapter includes troubleshooting procedures you can follow if you have problems with Web client for
Tiered Storage Manager. It also describes the message and trace logs that are created by the Web client.
• Troubleshooting by Function (section 12-1 )
• Troubleshooting Procedures (section 12-2 )
• Troubleshooting Message and Trace Logs (section 12-3 )
12-1 Troubleshooting by Function
This section includes a few examples of troubleshooting for each function of Tiered Storage Manager.
Table 12-1 Troubleshooting (logon)
Problem (displayed message ID) Cause Actions
Not registered as an
authorized user with Device
Manager. Register as an authorized user with
Device Manager.
You do not have permission to
log on to Tiered Storage
Manager. Change the Device Manager user
role to System Administrator,
Storage Administrator, or Guest.
Unable to log on. (KATS20505-E)
The user ID or password you
entered is incorrect. Enter a correct user ID or
password.
Table 12-2 Troubleshooting (window display)
Problem Cause Actions
In an English environment,
messages are displayed in a
foreign language. A foreign locale is set on the
management server. Set the English locale on the management
server.
#1
If an overwrite installation of
Tiered Storage Manager is
performed, a window is not
displayed correctly. The style sheet used by
Tiered Storage Manager has
been updated, or the old
style sheet was read from
the cache. Take the following action.
In Internet Explorer:
Select View and then Refresh. Alternatively,
select Tools and Internet Options. Then,
click Delete Files from Temporary Internet
files.
In Mozilla
® and Netscape ® :
Select View and then Reload.
In a daylight savings time
environment, the operation
start and end time displayed
as a transaction log in the
List Objects-Tasks
subwindow does not show
that the time setting has
changed to daylight savings
time. The start and end time
maintained by the task
management is the time on
the management server. The
time setting on the client
does not match the one on
the management server. Set the time on the client PC to daylight
savings time.
After the repository is
restored, the navigation
frame display does not
match the display in the
information frame. The repository of the
Command View XP AE Suite
Common Component has
not been synchronized with
the repository of Tiered
Storage Manager. Set server.base.initialsynchro in
the server.properties file
# 2 of Tiered
Storage Manager to true, and then restart
the server.
#1: An error message might contain text that remains unchanged after being received from the Device
Manager server. The language type for these parts of a message is determined according to the locale of the
machine where the Device Manager server is running and the locale of the machine where the Tiered Storage
Manager server is running. You should match the language type for the Web client to the locale on the server
side.