HP XP P9500 Storage - Manual (Page 21)

5 Troubleshooting
This topic provides troubleshooting information for Compatible XRC.
General troubleshooting
For troubleshooting errors encountered during the Compatible XRC operation, see the HP XP P9000
Remote Web Console Messages.
For troubleshooting the general errors of Remote Web Console, see the HP XP P9000 Remote Web
Console User Guide.
Console messages
The table shows how to solve the problems when the console messages appear while you are
operating the Compatible XRC.
Table 8 Compatible XRC console messages and troubleshooting
Description Console message
When the message is indicated during a delete operation for the
Compatible XRC pairs, the problem may be the delete pair operation. ANTX5001E Device number*, CMD*,
F7, 0001, 0041, 0E00, SSB EC=4946,
occurred VOLSER
*, - - -
When the error occurs, the retained pair status information between the
SDM and XP P9500 may differ because the SDM, which issued XDELPAIR,
changes the pair status to DELETE while the pair status remains unchanged
in the XP P9500 since the session remains in it.
Execute the LISTSESS command to confirm whether the session remains.
If the session remains, execute the TERMSESS command to terminate the
session.
If you execute XADDPAIR command within a half minutes after executing
XDELPAIR command, ANTX5104E(RC=0901) console message appears ANTX5104E (RC=0901)
and the Compatible XRC pairs may be suspended. In this case, execute
RESUME operation to the suspended pairs.
When you execute XADDPAIR command, wait 5 minutes after executing
XDELPAIR command.
When the message is indicated during a delete operation for the
Compatible XRC pairs, the problem may be the delete pair operation. ANTX5105E (RC=1017)
When the error occurs, the retained pair status information between the
SDM and XP P9500 may differ because the SDM, which issued XDELPAIR,
changes the pair status to DELETE while the pair status remains unchanged
in the XP P9500 since the session remains in it.
Execute the LISTSESS command to confirm whether the session remains.
If the session remains, execute the TERMSESS command to terminate the
session.
With the Compatible XRC session suspended, when the RESUME operation
is performed after adding a new utility volume or migrating one with the ANTX5106E LIC ERROR, REAS=00000020
XADDPAIR command, this error may occur. In this case, perform the
RESUME operation again.
If the ANTA5107E (RC=9014, REAS=604 or REAS=608) console message
appears during the XADDPAIR operation, the Compatible XRC program ANTA5107E (RC=9014, REAS=604 or
REAS=608)
product may not be installed on the XP P9500 storage system. If the
Compatible XRC program product is not installed, install it.
If the ANTX5123W console message is displayed during the RESUME
operation for Compatible XRC pairs, the operation might be unsuccessful. ANTX5123W
In this case, you must perform the XDELPAIR operation to delete the pairs,
and then perform the XADDPAIR operation to create the pairs again.
General troubleshooting 21