HP Color LaserJet Enterprise flow M880 Multifunction Printer series - Manual (Page 188)

3. Remove any visible lint or dust from each of the
feed rollers and the separation pad using
compressed air or a clean lint-free cloth
moistened with warm water.
NOTE: Lift up the roller assembly so you can
clean the second roller.
4. Close the document-feeder cover.
If the problem persists, check the document feeder separation pad and rollers for damage or wear, and
replace them if necessary.
Receive-fax quality issues
Follow these steps if the product is having quality issues with received faxes.
Check the fit-to-page setting
If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the product
attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple
pages.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
● Fax Settings
● Fax Receive Settings
● Default Job Options
● Fit to Page
3. Touch the Enabled option to enable the setting, or touch the Disabled option to disable it. Touch the
Save button.
Check the sender's fax machine
Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the
following changes:
178 Chapter 9 Solve problems ENWW