What to do for a program error, Examining the messages, Obtaining program information – HP XP P9500 Storage User Manual

Page 350: What to do for a program error -6, Examining the messages -6, Obtaining program information -6, What to do for a program

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If any path cannot be placed online due to an error, the KAPL01039-W

message will appear. To ignore such paths and to continue processing, type
y. Type n to cancel processing.

Check the statuses of the paths that cannot be placed online, and resolve the

problem.

What To Do for a Program Error

The following describes what to do to handle errors that occur in an HDLM

program.

Figure 5-3 Troubleshooting Procedure When a Program Error Occurs

on page 5-6

shows the troubleshooting procedure.

Figure 5-3 Troubleshooting Procedure When a Program Error Occurs

The following shows the procedure for handling a program error by using the

HDLM command (dlnkmgr).

Examining the Messages

Examine the messages that are output to the host syslog. If an error occurs

in an HDLM program, a message other than KAPL08xxx is output to syslog.

Examine the content of the message. Messages with error level E (Error) or

higher require corrective action.

Obtaining Program Information

Obtain the information that you need to report to your HDLM vendor or

maintenance company.

Use the DLMgetras utility to collect the error information. For details on this

utility and the information it collects, see

DLMgetras Utility for Collecting

HDLM Error Information on page 7-3

.

Some of the information collected by the DLMgetras utility might be cleared

when the host is restarted. Because of this, whenever an error occurs,

execute the DLMgetras utility as soon as possible.

5-6

Troubleshooting

Hitachi Dynamic Link Manager User Guide (for Linux(R))

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